Shipping Policy

At Krystal Kraft, we are committed to ensuring a seamless and efficient shopping experience for our valued customers. Our shipping policy is designed to provide clarity on the delivery process and timelines. Please read the following information carefully:

  1. Order Processing Time:
    • For non-customized products, we strive to process and dispatch orders within 48-72 hours.
    • Customized orders may require additional processing time, and customers will be informed accordingly.
  2. Delivery Time:
    • Our standard delivery timeframe for orders is 5-7 working days.
    • Working days are considered from Monday to Friday, excluding public holidays.
    • Please note that unforeseen circumstances or public holidays may lead to slight delivery delays, but rest assured, we make every effort to ensure timely deliveries.
  3. Courier Partners:
    • We have partnered with leading courier services in India, including Bluedart, Fedex, DTDC, Delhivery, among others.
    • This strategic alliance allows us to offer reliable and efficient delivery services to our customers.
  4. Cash on Delivery (COD):
    • Currently, we do not provide a Cash on Delivery option for domestic (India only) orders.
    • We encourage customers to choose prepaid options for a smoother transaction process.
  5. Free Shipping:
    • Shipping is free for all PREPAID orders, adding extra value to your online shopping experience.
  6. Order Tracking:
    • Once your order is dispatched, you will receive an email containing the tracking ID and the name of our courier partner.
    • A valid tracking link will be provided, enabling you to monitor the real-time location of your shipment and its expected delivery date.
  7. Customer Support:
    • If you have any inquiries regarding the dispatch of your order, feel free to reach out to us at info@krystalkraft.in
  8. Payment Options:
    • We accept all major debit and credit cards, including Mastercard, Visa, and American Express.
    • UPI payments are also welcomed, along with convenient Net Banking options across major banks.

At Krystal Kraft, we prioritize customer satisfaction, and our shipping policy reflects our commitment to delivering quality products in a timely manner. Thank you for choosing Krystal Kraft for your shopping needs.